Shipping Policy
Ruokamill is committed to delivering your orders in quality packaging and within the promised time frame. We process and ship orders throughout the week (Monday to Saturday, excluding public holidays). Our goal is to ensure that your order reaches you in good condition and as quickly as possible, which is why we use reputable courier partners for all deliveries.
Where do you ship?
We currently ship to addresses across India. Our delivery network covers over 27,000 PIN codes nationwide. While we strive to reach as many locations as possible, please be aware that there could be a few remote or rural areas that our courier partners cannot service. If your provided PIN code is not serviceable, we will inform you and try to work out an alternative solution (such as using a different delivery service or getting an alternate address).
If you are outside of India: At this time, ruokamill.com primarily serves the Indian market. For orders or inquiries outside India, please check if we have an international website or contact our support for more information about international shipping options (if available).
How long does shipping take?
We aim to dispatch all orders within 1 working day of receiving the order (orders placed on Sundays or holidays will be processed on the next working day). Once dispatched, deliveries typically take about 3–5 business days to reach most metro and major cities in India. Deliveries to smaller towns or remote locations might take a bit longer, possibly 5–7 business days after dispatch.
Please note that these timelines are averages. Many customers may receive their orders sooner, while a few orders might experience slight delays due to unforeseen circumstances such as weather conditions, logistical issues, or high demand during festive seasons. We will do our best to keep you updated on the status of your shipment.
After your order is shipped, you will receive a shipment confirmation via email and/or SMS, which will include a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package through our courier partner’s website or our Order Tracking page.
All orders are delivered to the shipping address you provide at checkout. Please ensure that this address is correct and includes all necessary details (flat number, street name, landmark, etc.) to avoid delivery issues. If you realize that you’ve entered an incorrect address, contact us immediately at care@nutradale.com or our customer care number to see if we can update it before dispatch.
What if the product arrives damaged?
We take care to pack your orders securely. However, if you believe your package was damaged in transit (for instance, if the box is crushed, torn, or looks tampered with), please do the following:
At Delivery: If you are present at the time of delivery and notice damage, you can choose to refuse the delivery and inform the delivery agent of the issue. They will mark it as refused due to damage. Then, contact our customer support to report the issue.
After Delivery: If you have already received the package and then notice that a product is damaged or leaking, contact our customer care as soon as possible.
You can reach us by calling our customer care number 8591284969 or by emailing care@nutradale.com. Please mention your Order ID in any communication for quick reference. It’s very helpful if you can also email us one or more photos showing the condition of the package and the damaged item. This evidence will assist us in processing your claim and also help us improve our packaging or handling with the courier.
Once we verify the issue, we will work with you to resolve it. Depending on the situation, we may offer one of the following solutions:
- A replacement shipment of the damaged item (at no extra cost).
- A return pickup of the damaged product followed by a full refund.
- A discount or credit for the inconvenience (in certain cases, if you’re willing to keep the product despite minor damage).
Our primary aim is to ensure you are satisfied. Rest assured, cases of products damaged in transit are rare, but we handle them with priority and care.
How is my order shipped?
Order Processing: After you place an order on Ruokamill, our team begins processing it. The items in your order are carefully handpicked from our warehouse inventory (or from our partner’s warehouse, if it’s a specialty item). Each product undergoes a quick quality check to make sure it’s in perfect condition and not near expiry (for consumables).
Packaging: The items are then packed securely. We use sturdy boxes, tamper-evident tape, and necessary cushioning materials (like bubble wrap or air pillows) to protect delicate items. If your order contains multiple items, we will consolidate them into as few packages as possible to ensure efficient delivery. A shipping label, which includes your address and a unique tracking code, is affixed to the package.
Dispatch: Once your package is ready, it is picked up by one of our trusted courier partners (such as Delhivery, Bluedart, Ekart, etc.). The choice of courier may depend on your location and service availability. We currently work with several courier companies to provide the best coverage and fastest service.
Tracking: As soon as your package is handed over to the courier, we will send you an update via email and/or SMS. This update will contain the tracking number/ID and a link to track the shipment. Using this, you can check the progress of your delivery on the courier’s website (or through our integrated tracking page on ruokamill.com). Tracking updates typically show when the item is dispatched, in transit between hubs, out for delivery, etc.
Delivery: The delivery agent will usually contact you via a call or SMS on the day of delivery. If you are not at home during a delivery attempt, most couriers will make another attempt on the next working day. In case of any difficulty locating your address, the delivery agent might call for directions. Please ensure the phone number you provided with your order is active and reachable.
When you receive your order, if you find everything in order, you simply sign the delivery acknowledgment (or provide an OTP in case of contactless delivery options) and that’s it! If you have any concerns with the package at the time of delivery (for example, if the seal is broken), you can bring it to the delivery agent’s notice and refuse the delivery, as mentioned above.
We hope this Shipping Policy answers your questions. Our aim is to deliver your purchases in a timely and reliable manner. If you have any further questions or need assistance with an order’s delivery, please don’t hesitate to reach out to our customer support at care@nutradale.com or call us at the number provided. We’re here to help!