Ruokamill

Privacy Policy

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.
At ruokamill.com, protecting your privacy is very important to us. We use your personal information only in the manner described in this Privacy Policy. Please read this policy to understand our practices regarding the collection, use, and disclosure of your information.
This Privacy Policy applies to all services and pages available under the domain and sub-domains of ruokamill.com, including any mobile applications (collectively, the “Site”). It also generally applies to our parent company, affiliates, subsidiaries, and joint venture websites. By visiting or using the Site, you agree to be bound by the terms and conditions of this Privacy Policy.
This policy explains how we collect certain personal information (which may be classified as mandatory or optional), how we use and disclose that information, and how we protect it. We provide this information to help you make informed decisions when using our Site. Our parent company, subsidiaries, and joint ventures follow privacy practices similar to those described in this policy, subject to any requirements of applicable law.
By registering on ruokamill.com or by otherwise providing information through the Site, you accept the practices described in this Privacy Policy. You express consent to our collection, use, and disclosure of your personal information as outlined in this policy, and you agree that any information you provide is being provided under a lawful contract. This Privacy Policy is incorporated into and subject to the terms of our User Agreement (Terms of Service). Note: We may update this Privacy Policy from time to time without prior notice. We encourage you to review this policy periodically to stay informed of any changes.

Your Privacy

We are proud of our commitment to safeguarding your privacy. We value the trust you place in Ruokamill, and we work hard to earn and maintain your confidence. Our aim is to ensure that you feel secure using our services and comfortable recommending Ruokamill to friends and family. The following sections describe how we treat your personal information when you use our Site.

ruokamill.com Privacy Assurance

We promise that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may occasionally share general statistical information about our website and visitors (for example, the number of visitors, or overall usage patterns such as the volume of sales or traffic on certain pages). However, this information will never include details that identify you personally. Protecting your privacy and maintaining your trust are our highest priorities.

Information that ruokamill.com Collects

When you use our Site, we collect and store certain personal information that you provide. This information is collected to support and facilitate your use of the Site’s features and services. For example, it allows us to process your orders, support your activities on the Site, and to communicate with you effectively. It also helps us customize your experience, inform you of updates or offers, and prevent fraud.
In general, you can browse the Site without telling us who you are or revealing any personal details. During these anonymous visits, we won’t be able to identify you. It’s only when you register an account or log in that you become identifiable to us. To fully use our Site (such as to make a purchase), you will need to register and provide some of your personal information. This may include details like your name, contact number, email address, user ID, password, billing and shipping addresses, and payment information (e.g., credit card details or bank account information). On the Site’s registration and order forms, we indicate which fields are required and which are optional. You always have the choice to withhold information by not using a particular feature or service if you don’t want to share that data.
In addition to information you explicitly provide, we automatically track certain information based on your behaviour on our Site. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand and serve our users. This data is collected and analysed on an aggregate basis (it is not used to identify you personally). Such information may include the URL you just came from, which URL you go to next, your computer’s browser type, and your IP address. This kind of information helps us analyse trends, administer the site, and gather broad demographic info for aggregate use.
We use data collection devices like cookies on certain pages of the Site to help analyse web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are small files stored on your web browser that assist us in providing our services. For example, cookies allow you to log in without having to re-enter your password on each page, and they remember your preferences. They also help us provide information that is targeted to your interests (such as showing you products similar to those you’ve browsed). Most cookies are “session cookies,” meaning they are automatically deleted from your hard drive at the end of a session (when you log out or close your browser). You are always free to decline our cookies if your browser permits, though doing so may interfere with your use of some features of the Site. (For instance, you might need to enter your password more frequently or some features might not function properly.) Please note that certain third parties (such as advertisers or analytics providers) might also use cookies on our Site, which we do not control. We use cookies solely to make your experience with Ruokamill more convenient and personalized; we do not use cookies to collect other personal information from you without your consent.
We also use analytics tools (for example, Microsoft Clarity) to gather data on how users interact with our website. These tools provide insights into user behaviour (such as which pages are visited and how users navigate through the site), which helps us improve our product offerings and advertising strategies. By using our Site, you agree that we (and providers like Microsoft) can collect and use this usage data for improving the Site and our services.
If you make a purchase on the Site, we will collect information about your buying behaviour. This includes details of the products you buy, the frequency of your purchases, and any preferences or wish-list items, etc. (If our Site allows user-to-user transactions or marketplace features in the future, similar information would be collected about selling behaviour as well.)
If you register an account or make a purchase through a third-party platform or a partner website (for example, if you access Ruokamill through another site or use a service that integrates with us), that platform may send us certain information about you. This could include personal and transaction information needed to facilitate your account or order on Ruokamill.
If you choose to post messages on our forums, reviews section, chat rooms, or other message areas of the Site, we will collect that information you provide. We retain this content as necessary to resolve disputes, provide customer support, and troubleshoot problems as permitted by law. Similarly, if you send us correspondence (emails or letters) or if other users or third parties send us correspondence about your activities or postings on the Site, we may store such information in a file specific to you.

Device Information

We may collect certain information about the device and software you use to access the Site. This includes:

  • Device Attributes: Details such as your operating system, hardware model, browser type, and software versions, as well as any plugins or add-ons.
  • Device Operations: Information about how you interact with our Site on your device (for example, whether an app or browser window is in the foreground or background, or mouse movements and clicks) to help us distinguish human activity from automated bots.
  • Unique Identifiers: Device identifiers and other IDs (like those from apps or games you use) that can help us recognize your device across different services.
  • Device Signals: Data from device settings, such as Bluetooth signals, if those are enabled on your device.
  • Data from Device Settings: Information you permit us to receive through settings on your device (such as access to your GPS location, camera, or photos), if you enable those features.
  • Network and Connections: Information such as the name of your mobile network or Internet service provider, your language and time zone, your mobile number, IP address, and connection speed

This device and network information helps us ensure the Site functions correctly across different devices, troubleshoot access issues, and guard against fraudulent access.

Our Use of Your Information

We use the personal and contact information you provide to deliver the services you request and to enhance your overall experience on the Site. Ruokamill does not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may share your information with our affiliates and trusted service partners under contract, but only for the purposes of running our business (for example, to assist with payment processing, order fulfilment, analytics, marketing support, customer service, etc.). These partners are required to keep your information confidential and use it only for the services they provide to us.
Here are the ways in which we use your information:

  • Order Fulfilment & Service Delivery: To process your orders, complete transactions, and provide the products and services you request.
  • Communication: To contact you about your orders, respond to your inquiries, inform you of account activity or updates, and send you information about products, services, and promotional offers (unless you have opted out of such communications).
  • Personalization: To customize your experience on our Site – for example, by suggesting products or content you might be interested in based on your browsing or purchase history.
  • Customer Support: To resolve any issues or disputes; troubleshoot problems; and provide ongoing customer service.
  • Safety and Fraud Prevention: To promote a safe and secure service. We may use your information to prevent or detect fraud, abuses of our website, illegal activities, or violations of our Terms of Service.
  • Improvement of Services: To analyze usage trends and user preferences in order to improve our products, services, and the overall user experience. For instance, understanding which pages or products are most popular can help us enhance our offerings. We continually collect and analyze demographic and usage data to this end.
  • Legal Compliance: To enforce our User Agreement and other policies, and to comply with legal obligations.

We may also use your information to inform you about new content, features, or special promotions that we believe you’d be interested in. By accepting our Terms of Service and this Privacy Policy, you agree to receive such communications. However, if at any time you prefer not to receive promotional or marketing emails from us, you can opt out. Simply use the “unsubscribe” link in any promotional email, or adjust your preferences in the My Account section of the Site. (You will still continue to receive transactional messages related to your orders or account activities, such as order confirmations and shipping updates.)

Our Disclosure of Your Information

Ruokamill understands the importance of keeping your personal information confidential. We do not sell your personal data to third parties for marketing. We will share your information with third parties only in the ways described below, and always in accordance with this Privacy Policy or with your consent.

  • Advertising Partners:
     a. Data Collection by Ads: If you fill out a form or provide information in response to an advertisement on our Site, that information may be collected by both Ruokamill and the advertiser. We will use the information as per this Privacy Policy, and the advertiser will use it as per their own privacy policy. We do not control the privacy practices of these third-party advertisers, so please review their policies before submitting your information to them.
    b. Aggregated Data: We may share aggregated, non-personally identifiable information with advertisers and other partners. For example, we might tell an advertiser how many users visited a particular section of our Site or how many orders were placed in a certain period. This information will not include any data that could identify you personally. It is used for statistical analysis, marketing, or other business purposes.
  • Classified Listings (if applicable):
 If the Site offers a classifieds or marketplace feature and you post a listing, an interested buyer may receive your contact information to facilitate the transaction. For instance, if you list an item for sale and another user wants to purchase it, we might share the contact details you provided (such as your phone number or email) with that user so you can complete the transaction. Likewise, if you express interest in a seller’s listing, that seller might receive your contact information. This exchange of information is solely to assist in the sale/purchase and should be used for that purpose only.
  • Third-Party Service Providers:
When you use certain services or purchase products on our Site that are fulfilled by third-party providers, we might need to share information with them. For example, if you order a personalized item from a third-party seller through Ruokamill, the details you provide for that personalization (such as a name or image to be printed on a product) will be shared with the third party fulfilling the order. We will also receive that information and treat it according to this policy. The third-party service provider will use your information only for the specific service (in our example, creating and delivering your personalized item) and according to their own privacy practices. We advise you to check the privacy policy of any third-party service provider if you have concerns, as their handling of your information is not under our control.
  • Internal Service Providers:
 We employ other companies and individuals to perform functions on our behalf. Examples include courier services for delivery, payment processing companies, data analysis firms, marketing assistance, customer support, and so on. These “internal service providers” have access to the personal information needed to perform their functions but may not use it for any other purpose. They are required to process the data in accordance with this Privacy Policy and are bound by confidentiality agreements. For instance, our payment processing partner will receive your payment details to process transactions, and our warehouse or shipping partner will receive your address to deliver orders. If you directly interact with one of these service providers (for example, if you use a co-branded service or communicate with a courier), any additional information you provide to them will be subject to their own privacy policy. Ruokamill is not responsible for the use of information that you directly provide to any service provider or third party.

     

    • Business Transfers (Other Corporate Entities):
 As we continue to develop our business, we might expand, buy other businesses or assets, or sell some business assets. In such transactions, user information (including personal data) is often one of the transferred assets. In the event that Ruokamill or Nutra Dale Private Limited (our company) is involved in a merger, acquisition, reorganization, or sale of assets, or in the unlikely event of bankruptcy, your personal information may be transferred to the acquiring or merged entity. If such a transfer occurs, your personal information will remain subject to the promises made in the then-current Privacy Policy (unless you consent otherwise). Also, we share much of our data (including personal information about you) with our parent company, subsidiaries, and affiliates. These related entities follow privacy practices that are at least as protective as those described in this policy.
    • Legal Compliance and Protection:
 We may disclose your personal information if required to do so by law or if we believe such disclosure is appropriate to comply with the law, respond to legal claims or legal process (e.g., a subpoena, court orders, or government demand), or to protect the rights, property, or safety of Ruokamill, our users, or others. For example, we will share information with law enforcement agencies or other governmental officials if mandated, or when we believe in good faith that disclosing information is necessary to investigate or protect against harmful activities, suspected fraud, or to enforce our Terms of Service.
 Specifically, in response to a verified request by law enforcement or other regulatory body investigating illegal activities, we may provide information relevant to the investigation (such as user data, IP address, fraud complaints, etc.). We also may release information to enforce our policies or terms (for instance, if someone posts content that violates another person’s rights, we may disclose information to help resolve the issue), or to protect anyone’s rights, property, or safety. By using our Site, you agree that we can share your information in these circumstances without your explicit consent.
    • Your Use of Other Users’ Information:
 If our Site allows buyers and sellers (or other users) to interact with each other – for example, through a marketplace or a community forum – you may receive another user’s information (such as their name, account ID, email address, or other contact details) as part of the transaction or interaction. You agree that you will use this information only for:
      1. Communications related to Ruokamill transactions or services (for example, discussing a purchase, arranging delivery, or resolving a dispute), and not for unsolicited commercial messages.
      2. Purposes that the other user has explicitly consented to. For instance, if a buyer explicitly requests information from a seller, or opts into a seller’s mailing list, then the seller may use the information for that purpose.

If you receive another user’s personal information, you must handle it in accordance with applicable privacy laws. You may not disclose or distribute another user’s personal information to a third party without the consent of that user and Ruokamill. Also, remember that Ruokamill users do not tolerate spam. You should not add anyone to your marketing mailing list without their explicit permission. In short, any personal information you obtain about another user through Ruokamill should be used solely for the specific transaction or purpose for which it was provided to you, and you should give that user the chance to remove their information from your records upon request.

Items And Services Offered on The Site by Third Parties

There are certain items and services for which third parties request information to perform services on our behalf. (Example: an image/picture for a customized t-shirt). The information provided by the user for such purposes is simultaneously collected by Ruokamill.com and the respective third party. This information is utilized by the third party in accordance with its privacy policy and the terms of the offer. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to use their services.

Internal Service Providers

We may employ third parties’ services to facilitate or outsource one or more aspects of the business, product, and service operations that we provide to you on the Site (e.g., search technology, discussion boards, bill collection, affiliate and rewards programs, co-branded credit cards) and therefore we may provide some of your personal information to these internal service providers. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of your personal information for any other purpose except to facilitate the specific outsourced service. In the event of your direct involvement with the internal service provider, any additional information disclosed by you to them shall be subject to the internal service provider’s own applicable privacy policy, and Ruokamill.com shall not be responsible for the same.

Other Corporate Entities

We share much of our data, including personal information about you, with our parents, affiliates, subsidiaries, and joint ventures that are committed to serving your online trading needs and related services, throughout the world. To the extent that these entities have access to your personal information, they remain bound by the existing Privacy Policy. As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, the customer’s personal information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy.

Legal Requests

We cooperate with law enforcement and regulatory inquiries, as well as other third parties, to enforce laws, such as intellectual property rights, fraud, and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we may (and you authorise us to) disclose some of your personal information as is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Your Use of Other Users’ Information

In order to facilitate interaction among all Ruokamill.com members (buyers, sellers, service providers such as payment gateways and 3PLs, our Site allows you to access other users’ contact information. Further, as a seller, you will be sent via email the Ruokamill.com registered user ID email address and other information, and as a winning buyer, you will be sent via email the Ruokamill.com registered user ID, email address, and other information of the seller. By entering into our User Agreement, you agree that, with respect to other users’ personally identifiable information that you obtain through the Site or through a Ruokamill.com-related communication or Ruokamill.com-facilitated transaction, Ruokamill.com hereby grants to you a license to use such information only for:

  • Ruokamill.com Related Communications That Are Not Unsolicited Commercial Messages.
  • Using Co-Branded Services Offered Through Ruokamill.com (E.G., Insurance, Shipping, And Fraud Complaints)
  • Any Other Purpose That Such User Expressly opts into After Adequate Disclosure Of the purpose(s).
    In all cases, you must give users an opportunity to remove themselves from your database and a chance to review what information you have collected about them. In addition, under no circumstances, except as defined in this Section, can you disclose personally identifiable information about another user to any third party without our consent and the consent of such other user after adequate disclosure.

Ruokamill.com and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add a Ruokamill.com user who has purchased an item from you to your mail list (email or physical mail) without their express consent after adequate disclosure.

Children’s Privacy

Use of Ruokamill’s Site is available only to individuals who can form legally binding contracts under applicable law. In India, this generally means you must be at least 18 years of age. If you are under 18, you are not permitted to register on ruokamill.com or use our services without parental supervision. For example, children under 18 may browse the Site, but to make a purchase, it must be completed by a parent or legal guardian who is a registered user. We do not knowingly collect personal information from minors (under 18 years of age). If you are under 18 years old, please use the Site only with the involvement of a parent or guardian.

Access or Change Your Personal Information

We take steps to ensure that any personal information we collect is accurate and up-to-date, and we provide you with the opportunity to access and update your information. If you have created an account on ruokamill.com, you can access and modify your personal details at any time by logging into your account and navigating to the account or profile settings section. There you can update information such as your name, contact details, shipping and billing addresses, and password.
To protect your privacy and security, we will verify your identity before granting you access or allowing you to make changes to your account information. This verification is typically done by requiring you to log in with your username and password. Please keep your account credentials confidential to prevent unauthorized access to your account.
If you need help accessing, updating, or correcting your information, or if you wish to deactivate your account, you can contact our customer support team for assistance. We will respond to such requests in accordance with applicable laws.

Security

Ruokamill employs robust security measures to protect the confidentiality and integrity of your personal information. When you place orders or enter your account information, we use secure socket layer (SSL) encryption technology to protect your data during transmission. SSL encrypts the information you input, converting it into code that can only be decoded by us, thereby helping to ensure that your information is not easily intercepted by unauthorized parties.
We also maintain strict security standards and procedures to prevent unauthorized access to your data once we receive it. We have in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes compliance with relevant laws such as the Information Technology Act, 2000 (India) and its amendments, which set forth standards for data protection.
Please note that while we strive to use commercially acceptable means to protect your personal information, no website or Internet transmission is completely secure. Thus, we cannot guarantee absolute security of your data. It’s important for you to protect against unauthorized access to your account and to your computer or device. Be sure to sign off when finished using a shared device, and never share your account credentials with others.

Your Consent

By using the Site and/or by providing your information, you consent to the collection and use of the information you disclose on the Site in accordance with this Privacy Policy. This includes your consent for sharing your information as per this policy, including but not limited to your consent for sharing your information with third parties, as described above.
If we make any important changes to our Privacy Policy, we will post those changes on our Site so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. In case of significant changes, we will provide a notice on the Site (for example, via a banner or pop-up) and/or send you an email notification at least 10 days prior to the changes taking effect. By continuing to use the Site after such notice, you expressly agree to the updated practices.
The name and address of the entity collecting and retaining your information is the same as the one stated in the ruokamill.com User Agreement (Terms of Service). Currently, the website ruokamill.com is owned and operated by Nutra Dale Private Limited, 512A, ILD Trade Centre, Sohna Road, Sector 47, Gurugram, Haryana 122018. This means Nutra Dale Private Limited is the legal entity responsible for your personal data in connection with the Site.

Grievance Officer

In accordance with the Information Technology Act 2000 In accordance with the Information Technology Act, 2000 and the rules notified thereunder, the contact details of the Grievance Officer are provided in the User Agreement (Terms of Service) on our Site. If you have any grievances, complaints, or concerns about the processing of your personal information or this Privacy Policy, you may reach out to the Grievance Officer. We will address your concerns in a prompt and effective manner. (Please refer to the Terms of Service or the “Contact Us” page for the Grievance Officer’s name and contact information.) And rules made thereunder, the name and contact details of the Grievance Officer are published on the Site in the User Agreement.

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